Shipping policy

Effective Date: 2026-02-26
Noble Saunas is owned and operated by Mathex Logic LLC

1. Introduction

At Mathex Logic LLC, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on noblesaunas.com.

  • Service name: Standard Shipping
  • Price: Free on orders over $100
  • Delivery time: 6 to 9 business days total
  • Destination: United States
  • Coverage: Contiguous United States (Excluding AK/HI)

2. Shipping Destinations

United States

  • We currently ship to addresses within the United States
  • We do not ship to P.O. boxes that can not accept carrier delivery

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

  • Standard Shipping is free on orders over $100 within the United States.

All shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.

4. Order Handling and Delivery Time

Orders are fulfilled from trusted U.S.-based manufacturers and shipped directly from specialized warehouses across the United States.

Total delivery time is 6 to 9 business days from the time you place your order. This total includes our handling time and the carrier's transit time. Business days are Monday through Friday excluding holidays.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We can use USPS, UPS, FedEx, or similar services based on destination and package size.

Shipment tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or lost packages

If your delivery exceeds the 6 to 9 business day window, email us at support@noblesaunas.com or call (323) 688-5640.

Marked delivered but not received

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged packages

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30 days of delivery. Items must be unused, undamaged, and in original packaging. Certain items can not be returnable. See our full Return Policy for details.

  • Return shipping: Customer is responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • Refund timing: Refunds are processed within 14 days after we receive the return to the original payment method

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

12. Changes to This Policy

We can update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with Noble Saunas.

Noble Saunas is operated by Mathex Logic LLC, a registered business based in California, USA.